To foster a people-centric culture in an offsite monitoring business revolutionized by smart technology may seem incongruent. But it’s not. It’s essential.
Our smart technology saves time through its ability to self learn but cannot replace human intuition and the appropriate communication. That’s why we need to remain focused on a people-centric culture to ensure quality service delivery in the offsite monitoring space.
Technology has effectively transformed surveillance capabilities in the security industry as illustrated by hugely improving performance levels. However, this advancement is not to the detriment of our human resources. It has in fact resulted in an increased need to widen the scope of training and the technological upskilling of staff. With the improved data quality that smart tech offers, more sophisticated and new employee roles are emerging quickly.
The creation of a culture where staff are valued, well remunerated and continuously trained is at the heart of being able to offer a dedicated and committed service to clients.
Through this focus on our culture and our team’s intelligent use of our smart technology, we can keep our clients and their property safe. We understand that if we take care of our people, they will take care of you.
Collaboration between SAPS, JMPD and AI Surveillance (AIS) saw major results on Thursday after using Vumacam Licence Plate Recognition (LPR) cameras to assist with apprehending dangerous suspects who had managed to evade capture for some time.
Linden SAPS requested assistance in tracking a number of vehicles believed to be involved in crimes in the area. Investigators, believing the suspects were active in the CBD contacted area monitoring company AI Surveillance to load the suspect vehicle licence plates into the Vehicle of Interest (VOI) database and monitor for any alerts.
“Within a few hours, we received a flag from a Vumcam LPR camera and we immediately informed SAPS and JMPD. The cameras clearly showed one of the vehicles driving through the South-Western Improvement District (SWID) in the CBD,” explains Rob Nichol, CEO of AI Surveillance.
A JMPD undercover unit was dispatched immediately, managing to locate the vehicle in Fordsburg with two suspects inside the vehicle. Both suspects were detained by JMPD and various fake number plates were found in the vehicle.
Upon reviewing the plates found in the vehicle against the VOI database, investigators established that the same vehicle had been involved in an incident in which police members were shot at weeks earlier.
Both suspects are in police custody and the vehicle is being held for evidence. More investigations will follow.
“This once again shows how effective the LPR cameras are, especially when combined with good investigative work and collaboration between law enforcement and private security. Acting together creates a solid support network to apprehend criminals and prevent future crime events,” says Nichol
Intelligent video analytics software showcases the powerful proactive and preventative value of security cameras. The success or failure of the operation however depends on the control room team and their ability to make intelligent and appropriate decisions on the spot.
That’s why we believe that the future competitive edge of offsite surveillance companies will lie in the skills and abilities of their controllers to interpret evolving situations correctly and make the right decisions in real time to prevent potential threats.
Having said that, we also understand the demanding role control room teams play in the security chain and the potential devastating consequences of errors. That is why we highly value knowledge sharing and have established industry best practice within our company.
Our training is ongoing and focused on improving overall knowledge, achieving a thorough understanding of the software as well as information analysis and the fundamental importance of vigilance and situation awareness.
Most importanty, we create a work environment that allows our controllers to hone their skills so that they can take the right action at the right time using the full extent of our innovative, state-of-the-art technology.